Terms & Policies

Terms of Service

1. Agreement to Terms

By purchasing or using any software product from Hamster Innovations ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access or use our products.

2. Software License

Upon purchase, we grant you a non-exclusive, non-transferable license to use our software products for your business operations. This license is:

• Valid for the number of installations specified in your purchase
• Limited to your organization's internal use only
• Not for resale, redistribution, or sublicensing

3. Payment Terms

All payments are due as specified in your invoice. Prices are quoted in Kenyan Shillings (KES) unless otherwise stated. We accept payments via MPESA and bank transfer. Customization work requires a 50% deposit before development begins.

4. Support & Updates

Your purchase includes:

• Initial installation and setup assistance
• Bug fixes for the purchased version
• WhatsApp and email support during business hours

Major version upgrades and new features may require additional payment.

5. User Responsibilities

You are responsible for:

• Maintaining accurate and complete data in the system
• Keeping your login credentials secure
• Ensuring your hardware meets minimum requirements
• Creating regular backups of your data
• Compliance with applicable local laws and regulations

6. Limitation of Liability

Our software is provided "as is" without warranties of any kind. We are not liable for:

• Data loss due to hardware failure, user error, or lack of backups
• Business losses or interruptions
• Third-party service outages (Google Sheets, email providers, etc.)
• Damages exceeding the amount you paid for the software

7. Intellectual Property

All software, designs, and documentation remain the intellectual property of Hamster Innovations. You may not reverse engineer, decompile, or modify our software without written permission.

8. Termination

We may terminate your license if you violate these terms. Upon termination, you must cease all use of the software and destroy any copies in your possession.

Privacy Policy

1. Information We Collect

We collect information necessary to provide our services:

• Contact Information: Name, email, phone number, business name
• Business Information: Industry type, number of users, specific requirements
• Communication Records: Messages exchanged during support and sales

2. How We Use Your Information

We use your information to:

• Provide and improve our software products
• Communicate about your purchases and support requests
• Send important updates about your software
• Process payments and maintain records

3. Data Storage

Your business data is stored locally on your own devices. If you use cloud sync features (Google Sheets integration), your data is stored in your own Google account. We do not have access to your operational data.

4. Data Sharing

We do not sell or rent your personal information. We may share information only:

• With your consent
• To comply with legal obligations
• With service providers who assist our operations (under confidentiality agreements)

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications

6. Data Security

We implement appropriate security measures to protect your information, including encrypted communications and secure storage. However, no method of transmission over the internet is 100% secure.

7. Contact for Privacy Concerns

For privacy-related questions or requests, contact us through our form or via WhatsApp.

Acceptable Use Policy

1. Intended Use

Our software is designed for legitimate business operations. You agree to use our products only for their intended purpose as described in the product documentation.

2. Prohibited Activities

You may not use our software to:

• Conduct illegal activities or store illegal content
• Infringe on intellectual property rights of others
• Distribute malware or engage in hacking
• Process payments without proper authorization
• Misrepresent the software as your own product
• Circumvent license restrictions or share with unauthorized users

3. Account Security

You are responsible for:

• Creating strong passwords for all user accounts
• Limiting access to authorized personnel only
• Immediately reporting any security breaches
• Logging out of shared devices

4. Data Integrity

You agree to:

• Enter accurate and truthful information
• Maintain regular data backups
• Not attempt to corrupt or manipulate system databases
• Report any data inconsistencies to our support team

5. Consequences of Violations

Violations of this policy may result in:

• Suspension or termination of your license
• Legal action for damages
• Reporting to relevant authorities

6. Reporting Violations

If you become aware of any misuse of our software, please contact us immediately.

Questions About These Policies?

We're here to help clarify any concerns you may have.